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Shipping & Returns
Shipping & Returns

RETURNS

Want to return something? Please email us at returns@andersonpens.net within 30 days of receipt to initiate a return.

We will take back pens and nibs that are unused, in the condition that they were received, and that include all original packaging for a full refund of the original purchase price. We do not reimburse original shipping charges.

Effective November 1, 2014, pens that have been dipped can be returned for a refund of the purchase price less 10% as a cleaning fee, issued as store credit. If a pen has been filled, especially a piston or vac-filler, each return will be evaluated on a case by case basis. Please email us before shipping the pen back. If there is damage or wear from posting or from capping and uncapping incorrectly, for example, we cannot accept the pen back for return. Pens with nibs that have been modified are not eligible for return.

Clearance and Blowout items are not eligible for return, nor are Ink, cartridges, paper products, repair supplies or ink samples. There are several pen boards online that offer marketplaces on which to sell your item. Vintage pens will be accepted for refund only if the item was damaged in shipping, defective, or grossly misrepresented.

If you are returning a product because it was defective or we shipped you an item that you did not order, we will reimburse you for standard USPS Priority Mail return shipping costs. We will not reimburse excessive fees, such as Overnight shipping.

SHIPPING

We ship all of our packages through the United States Postal Service (USPS). We use First Class Mail and Priority Mail. All shipping rates are automatically calculated upon checkout. Depending on your location, most packages should arrive to you in 2-5 business days from date of shipment. We strive to process all orders within 24 hours of order being placed and we ship six days a week!

All of our Packages are shipped with tracking information. Once the shipping label is printed, an email is automatically sent to you by stamps.com. Your account is also automatically updated with the tracking number and date it was shipped.

We often get asked whether we ship outside the US. The answer is Yes! Shipping rates are automatically calculated upon checkout based on address. Please Note: International First Class Shipping takes longer than other international shipping options. Generally a First Class package will arrive in 1-2 weeks, but it can take up to even 4-6 weeks to arrive, depending on how long it takes to travel to your country, and also how long it is held in customs. The tracking availability for 1st class shipping is limited. We ask that you be patient, and check with your customs office, or check the United States Postal Service website for updates.

For many countries, there is little to no tracking. That is the trade-off for the lower price. If you wish to receive your order more quickly, please contact us to upgrade shipping to Priority or Express. After several weeks (4-5 weeks from date of shipping) if you feel that your package has been lost, please contact us. We cannot process a shipping insurance claim until after 60 days has passed, to allow for transit time and customs processing.