Shipping & Returns
Shipping & Returns
For all of our packages we ship through the United States Postal Service (USPS). We use First Class Mail and Priority Mail. All shipping rates are automatically calculated upon checkout. Depending on your location most packages should arrive to you in 2-5 business days from date of shipment. We strive to process all orders within 24 hours of order being placed and ship six days a week.
We often get asked whether we ship outside the US. The answer is Yes! Shipping rates are automatically calculated upon checkout.
Please Note: International First Class Shipping takes longer than other international shipping options. Generally a First Class package will arrive in 1-2 weeks, but it can take up to even 4-6 weeks to arrive, depending on how long it takes to travel to your country, and also how long it is held in customs. The tracking availability for 1st class shipping is limited. We ask that you be patient, and check with your customs office, or check the United States Postal Service website for updates.
For many countries, there is little to no tracking. That is the trade-off for the lower price.
If you wish to receive your order more quickly, please contact us to upgrade shipping to Priority or Express. After several weeks (4-5 weeks from date of shipping) if you feel that your package has been lost, please contact us. We cannot process a shipping insurance claim until after 60 days has passed, to allow for transit time and customs processing.
Please email us at firstname.lastname@example.org within 15 days of receipt to initiate a return. We do not reimburse original shipping charges.
Product (pens and nibs) must be in new, unused, and resalable condition, in original packaging, in order to qualify for a full refund of the original purchase price. We do not accept pens or nibs for return that have been filled, tested, dipped, inked, etc. This includes any wear from posting, or from capping or uncapping incorrectly, for example.
Clearance and Blowout items are not eligible for return.
No refunds will be issued for any ink, paper products, repair supplies, etc. There are several pen boards online that offer marketplaces on which to sell your item.
Vintage pens will be accepted for refund only if the item was damaged in shipping, defective, or grossly misrepresented.
If you are returning a product because it was defective or we shipped you an item that you did not order, we will reimburse you for standard USPS Priority Mail return shipping costs. We will not reimburse excessive return shipping fees, such as Overnight shipping.